WELCOME TO SILK MADAME

The term SILK MADAME or ‘us’ or ‘we’ refers to the owners of the website and registered business. The term ‘you’ refers to the customer or viewer of the website.

​The terms & conditions ("T&Cs") stated on this page and other related documents apply to www.silkmadame.com (the "Site") form the terms and conditions on which we supply products & services to you. Kindly read through the T&Cs prior to using the Site. Your use of the Site indicates that you have acknowledged, understood and accepted the following terms & conditions of use.

By using the Site, you are agreeing to all the terms and conditions related to the usage and access of the Site, as may be updated by SILK MADAME from time to time, with or without notice. You agree that by ordering any of our products, or partaking in any promotions, or using the Site for any purpose, you are bound by these Terms of Services. Please check this page regularly to be updated of any changes which may have been made to the T&Cs.

From time to time, this Site may also contain links to external websites, which are not operated, governed or monitored by SILK MADAME. SILK MADAME has no control over these linked sites and accepts no responsibility for the content and services offered, or for any loss or damage that may arise from your use of them. Your use of these linked sites is subject to their respective terms of use contained within each site.

GENERAL INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

PRODUCT DESCRIPTION AND VARIATIONS

We do our best to be as accurate as reasonably possible in our product descriptions for our range of products available for purchase through our Site. Nevertheless, the photos shown on the Site have no contractual value. Actual products might have slight variations in dimensions with allowances as stated in the product listings, or from the images due to the nature of the material or minor colour differences in reality due to studio lighting conditions, or variances in computer screen calibration. We will try as much as possible to ensure that screen colours are true to life. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.

All our product descriptions will include recommended product handling guidelines. Please ensure that you read the full product description before making your purchase.

Kindly note that all our products listed on the Site are meant to be used based on their sole functionality and purpose by description. The material used in the products will be stated according to our best knowledge, coupled with the recommended material care guide instructions.

PRODUCT PRICING ERRORS

In the event if any of our products are incorrectly priced, we have the rights to hold the order and contact you on the pricing issue. We will not be held liable to honour the incorrect pricing on our listing.

PLACING AN ORDER

We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion. In the event we decline your order or if we are unable to fulfill your order for any reason, we will contact you and advise on the necessary next steps if any.

Upon order completion on our website, you will receive an acknowledgement email that we have received your order, which will be sent to your registered email address with us

Official acceptance of your order will come in a form of a confirmation email of successful payment processing. Only at this point a contract will come into existence between you and us.

We will assign an order number to your Order when we accept your Order. Please tell us the order number whenever you contact us about your Order.

Each fully-paid order accepted by us shall constitute a separate and individual contract governed by these T&Cs.

​SHIPPING & DELIVERY

Upon successful order confirmation, we will process next working day & post out within 1-3 working days. For specific timeline of delivery charges and timeline, please click here.

Delivery of our products is provided by an external third-party company and we will not be liable for any negligence or misconduct of the delivery personnel. We will not bear any responsibilities with regards to any delivery delays that are beyond our capacity in control, including but not limited to courier delay. However, we will still address your enquiries to our best ability by liaising between the respective third party vendors and our customer.

It is the responsibility of the customer to ensure that all order details & information required for a complete order fulfilment are provided accurately and correctly at the checkout pages. SILK MADAME will not be responsible for any wrong address delivery or failed delivery arising from an incorrect input of order delivery information. 

EXCHANGES & REFUNDS

We accept exchanges within 14 days from date of purchase, provided that all original clothing tags are attached. Items to be exchanged must be unworn, unwashed and unaltered. Exchanges are limited to sizing and colour changes, and additional top-ups might incur should you wish to exchange for a higher value item. Kindly note that there will be no refunds for exchanges to a lower value item.

Please email us at hello@silkmadame.com on your request.
All postage fees, customs duties and relevant taxes for returns are to be borne and paid by the customer.

We take extra care to pack and deliver your orders so that the products arrive at the destination safely. The packaging of the delivery is meant to withstand the delivery process. In the event of damaged or incorrect/missing items, kindly notify us via email together with your order number and a photo of the item. Upon acknowledgement of your notification, we will arrange for a replacement to be posted out immediately, with the same receiving lead-time based on the preferred mode of shipping selected in your order. 

In case of an accidental placement of duplicated order, we will cancel the duplicated order and return the amount as an store credit. This is to prevent deduction of credit charges and processing from the bank.

​CUSTOMER SERVICE & FEEDBACK

Customer satisfaction is of our utmost priority. If you have any issues with our products & services, or any feedback which you would like to share with us for immediate or future improvements, please reach out to us at hello@silkmadame.com. We will target to respond to all messages within 2 working days. 

​LIMITATION ON LIABILITY

Except in juristictions where such provisions are restricted, SILK MADAME shall in no event be liable for any direct, indirect, actual, special, incidental, consequential, or punitive damages including, but not limited to, damages attributable to loss of data, loss of business, loss of use, or damage to property arising out of the use or inability to use the Site. It is not liable for any damages to systems of the Customer as a consequence of visiting the Site such as by the presence of an intruding external virus or computer viruses.

SILK MADAME shall not be liable for the impossibility to deliver orders due to the exhaustion of stock or reasons beyond its control, including situations of force majeure, such as disruption or strike of transport, postal or communication services, in case of floods or fire, discomfort or damages inherent in the use of the network.

 As we only supply the products for personal and private use, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity if you use the products for any commercial, business or re-sale purposes.

​In all cases in which the liability of SILK MADAME is or could be withheld, our liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to SILK MADAME for the affected product(s) or for the relevant order.

INDEMNITY

You agree to indemnify, defend and hold harmless SILK MADAME and our service providers, suppliers, interns and employees, harmless from any claim or demand, including but not limited to reasonable attorneys’ fees, made by any third-party due to or arising arising from your use of this Site or out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

​COPYRIGHT

All elements and content of this Site is copyright of SILK MADAME, including but not limited to texts, the database containing all details which are published on the Site, the layout and graphical design of the webpages, the sales catalogue, the photos and pictures on the Site are protected worldwide by copyright, database rights, trade mark rights, patent rights and all other types of intellectual property rights. All rights reserved. They all remain the exclusive property of SILK MADAME at all time. Any redistribution or reproduction of part or all of the contents in any form is strictly prohibited. You may not, except with our expressed written permission, distribute or commercially exploit the content on the Site. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. The use of this website is subject to the following terms of use: Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Occasionally this website may also include links to other websites. They do not signify that we endorse the website(s) and we hold no responsibility for the content of the linked website(s). 

​UPDATES TO SITE CONTENT & TERMS OF USE

​We may change any content or material on the Site at our discretion and at any time. Any content or material on the Site may be outdated at any given time, and we are under no obligation to update the Site. We shall not be liable if for any reason the Site, or any portion thereof, is unavailable at any time or for any period. We reserve the right to refuse any and all current or future access to and/or use of the Site without prior notice to you.

If we decide to change our T&Cs for the Site, we will update the revised T&Cs here in this page. Please check back frequently to see any updates or changes to our T&Cs. Any changes will not affect any orders that you have placed, and that we have accepted, prior to the date of the change. Your continued use of the Site indicates your consent and agreement to adhere to the T&Cs as posted.