Privacy Policy

SILK MADAME is committed to ensuring that the privacy of our customers and visitors to the Site are protected at all times. We adopt appropriate data collection, storage and processing practices and security measures to protect against un-authorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. The use of this Site signifies that you agree to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use this Site. 

​As part of the essential information required to effectively process your order purchase, you will be required to submit certain information to us, including but not limited to your name, contact details, invoice address, delivery address, etc. You agree that all information you provide with respect to your purchase of products and payment will be accurate and complete. You agree to pay all charges incurred by you at the prices in effect when such charges are incurred. You will be responsible for payment to SILK MADAME of the applicable taxes (if any) relating to purchases on our site.

​When you submit information to us, sign up as a customer on our Site, visit our Site or follow us on our social media accounts, you agree and consent to SILK MADAME to use your personal information. In order to provide a more enjoyable & personalized shopping experience, this personal information will be collected to support and enhance your use of the Site, including but not limited to: providing customer service; sending you marketing material through Electronic Direct Mailers and Direct Mailers; giving you gifts; fulfilling your order; sharing notices on new product launches, special offers and sales; and any other methods of supporting your use of our site.

​When you sign up on our Site expressing your interest to receive our newsletter and to be on our mailing list, we will send you periodic marketing material through emails about our latest updates on products and special offers. If you no longer wish to receive our newsletter or promotional materials you may opt-out and unsubscribe at any time by clicking "Unsubscribe".  If you choose not to sign up to our newsletter, you will only receive essential emails related to your order confirmation as part of the order process (eg, order confirmation & dispatch notifications etc).​

Your personal data will be retained in our databases for as long as it is necessary to fulfill the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws. We will not share or disclose your information to anyone except for approved third-party vendors who are hired for specific functions, including but not limited to order-fulfilling, delivery, postal mail, email, processing of payments and more. These vendors have access to your details, but may not use them for other purposes other than the function they have been hired to fulfill. We will notify you in the event that your personal information might be provided to any third party for any reason other than as set forth in this Privacy Policy. We may disclose your information in order to comply with any requirements of the law, court order, governmental order or subpoena. In the event of a merger or acquisition or sale involving all or part of our business or as part of a corporate re-organization, we may transfer your personal information as an asset to the acquirer or partner.

We reserve the right to amend and update our Privacy Policy whenever we deem fit. All changes to our Privacy Policy will be made here, and your continued use of the Site indicates your consent and assent to the Privacy Policy as posted.

Cookies are small data files transferred to your device that recognises and identifies your device and allows your device to 'remember' information from our Site for future use. Such technical information will be collected from your web browser or mobile device or your use of our services through a web browser or mobile device, for example, location data, performance data about your device, carrier/operating system including device and connection type and IP address etc. This information will not personally identify you but will help us track and better understand how our Site is used by end users and in turn enhance and improve your experience in our Site. Unless you have elected to remain anonymous through your device and/or the web browser, the above mentioned information may be collected and used by us automatically through your use of our Site. 

Most browsers and devices accept cookies by default, however you may choose to set your web browser settings to disable cookies, or to alert you when cookies are being sent. By doing so, kindly note that some features of the Site might not function properly. You may also choose to install Google’s opt-out browser add-on by visiting to prevent your data from being used by Google Analytics. You may also edit your Facebook, Pinterest, or Google Ads settings to opt out of ads on Facebook, Pinterest, or Google that are targeted to your interests.